Frequently Asked Questions
Q: Can I cancel my booking?
A: Yes - please refer to our terms and conditions.
Q: Can I book for more than 8 passengers?
A: Yes it is possible for us to cater for larger groups of more than 8 passengers. Please call us to enquire for prices and bookings.
Q: How early do I need to book my taxi?
A: We recommend you book your taxi a miniumum of 6 hours in advance on the phone. In many cases we are able to provide vehicles on much shorter notice so please call us and check availability.
Q: Are your prices per vehicle or per person?
A: All prices are per vehicle.
Q: Are there any hidden charges?
A: No. The price you see is the price you pay. Credit card surcharges, if any, are shown upfront before you book online.
Q: Are you a licenced company?
A: Yes, we are licensed by Cardiff Council.
Q: What types of vehicles do you use?
A: We have a range of vehicles ranging from Saloons, Estates, MPV's and MPV+ vehicles which can cater for upto 8 passengers.
Q: How long have you been in business?
A: Our management team have been in the passenger logistics and transportation business for over 15 years.
Q: What airports do you cover?
A: We cover all major London Airports which include Heathrow, Gatwick, Stansted, Luton and London City Airport..
Q: Can I pay in cash?
A: Yes, please pay the driver in Pounds Sterling (£) at the end of the journey.
Q: Can I pay by credit or debit card?
A: Yes. You can use your credit or debit card to pay regardless or whether or not you have a paypal account.